The beauty of telehealth services is that they can be provided from almost anywhere with an internet connection. Telehealth excels for appointments that are more consultative in nature.
When there’s an actual injury the patient will likely need to see a doctor in-person, but this year in particular health practitioners have seen just how many circumstances where a patient’s needs can be met remotely. Sometimes that happens through advice and suggestions from doctor to patient for what they can do to alleviate their maladies.
Healthcare providers have also noticed that this is a great way to meet new patients. Having an introductory meeting where they can ask questions and where the doctor can get to know their new patients a bit is a big move for rapport-building — and allows the doctor to educate the patients in a more direct way.
When a patient feels like they’re heard and they have an open channel to their doctor to ask questions and get help when it’s needed without increasingly inconvenient in-person appointments it creates a powerful incentive to stay with that doctor.
How do telehealth technology platforms work?
The exact software doctors and other medical practitioners use varies. The most common platforms are those that allow for video meetings where both patient and doctor can see each other.
Beyond the rapport aspect of communication, the video element is also important because in many cases patients can visually show doctors the source of their concerns/discomfort. If there’s redness, inflammation, etc. that can be useful to see for the doctor to advise patients on how serious it might be and what they can try.
And of course, to discern whether it’s an issue the patient can solve themselves with medication or if it’s something that requires an in-person visit as a next step.
Leveraging technology to this degree can be a massive shift for some offices. This is why we offer telehealth consulting services to help doctors and office managers best use telehealth platforms to enrich their patient experience.
We have the data to make educated suggestions about the best tech to employ for each practice, questions to ask, and even managing a schedule heavily reliant on telehealth appointments.
The idea is to help medical practices be able to pick up and use telehealth platforms as quickly and efficiently as possible, restoring profitability and keeping things moving forward when some businesses seem to be standing still.
The easier a medical practitioner can make it for patients to use their services the more likely that practitioner is to pick up new patients. This is why our consulting also includes strategies for incorporating Medicare and Medicaid patients into the practice. Wherever feasible, this broadens the reach doctors and physical therapists have in terms of who they can help by removing services not being covered by Medicare/Medicaid as a barrier.